How telematics systems work
Telematics systems play a crucial role in fleet management by integrating software and hardware components to monitor and manage vehicle operations. These systems collect data from vehicle hardware, such as GPS devices and sensors provided by Teltonika, and transmit it to software platforms, where it is analyzed to provide actionable insights (like Gurtam’s Wialon) or processed for further transmission (like Gurtam’s flespi).
Hardware-software integration is crucial for efficiently coordinating fleet activities, ensuring operational safety, reducing costs, and improving service delivery.
Integrating complex systems in telematics requires technical expertise for precise coordination between hardware and software and overcoming challenges like standardizing data formats and incorporating evolving trackers and sensors. It's crucial that the hardware accurately collects data — such as speed, location, fuel level, and vehicle status — and the software correctly interprets it to ensure reliable outputs. Effective fleet operation depends on flawless data retrieval and processing, which demands a thorough understanding of technical specifications and robust technical support, especially given the continuously expanding variety of hardware device models and their unique characteristics.
AI as a game changer in telematics
At Gurtam, the flespi team leverages AI to enhance technical support. To enable this, a well-structured architecture of all the technical knowledge is required. Gurtam's approach
involves converting big loads of technical specifications for robots to be able to read them. This meticulous conversion requires accurate formatting and structuring to make the data AI-ready, which requires time and resources.
When the manufacturer employs modern ways of dealing with technical documents, the task is solved manifold times more efficiently. And here’s where the Teltonika telematics team stands apart. They provide well-structured, AI-friendly web-based documentation for efficient information extraction and processing, which is still not typical in 2024 when manufacturers tend to provide documentation in a printed layout. Teltonika’s streamlined approach to documentation facilitates the application of AI in specifying device models and simplifies integration processes.
How does this benefit the business?
Directly by significantly reducing the time of a technical specialist.
For example, the technical support team at Gurtam’s flespi handles approximately 250 requests related to Teltonika devices monthly, with such models as FMC650, FMC003, and FMC920 being the most popular. Usually, if a technical support specialist spends about 3 minutes per request (on average), it totals around 1.5 working days per month. In contrast, flespi’s AI assistant can manage the same workload in a bit more than an hour. This boosts efficiency by cutting labor costs and accelerating the speed of service delivery to the user.
The users’ benefit is the speed and quality of the response provided. The AI utilized by Gurtam’s flespi acts much like a project consultant, offering precise links to verified data from the official Teltonika database.
You might wonder why not just search for information in the official web-based Teltonika manual. Actually, it works well for typical questions. However, in telematics more complex inquiries happen more often, and they require extensive searches through multiple sources, taking up considerable time and effort. flespi’s AI assistant simplifies this challenge by searching through a knowledge base built on top of official Teltonika documentation. It performs an intelligent search across a complex network of links and sources, providing technical insights that are more accurate than those a user might find using basic keyword searches in the official documentation. They are verified and built on the manufacturer's official documentation.
This enhancement is particularly valuable in fleet management, where the speed and accuracy of technical support can lead to substantial cost savings.
„We are proud to have Teltonika as our partner in AI adoption, mainly because they share an innovative approach that is the same as ours. This made us start implementing AI technology for telematics device management, mainly with Teltonika’s devices being the first. It’s also relevant as Teltonika consistently ranks at the top among the hardware brands chosen by Gurtam's clients. It is also the fastest-growing device integration for flespi,“ – says Aliaksei Shchurko, the CEO of Gurtam and the Head of flespi.
„Our clients and business partners are at the heart of everything we do at Teltonika telematics team. By listening to their needs and understanding their unique challenges, we tailor our IoT solutions and product portfolio to deliver maximum value and operational excellence. Thanks to the well-timed adoption of AI technology and the Gurtam team's savvy approach to the business, the telematics industry could be even closer to transformative change. We are most proud that such an innovative method and successful collaboration between two companies will bring immense value to our customers, end users, and society,“ – says Antanas Šegžda, CEO at Teltonika Telematics.
About the Partnership
Gurtam and Teltonika maintain a strong partnership within the telematics industry. Teltonika specializes in telematics hardware products such as GPS trackers, sensors, and beacons, and Gurtam provides software platforms for GPS tracking and IoT. The range of Gurtam’s products includes flespi, Wialon, and GPS-Trace.
Their collaboration enables effective fleet management and sophisticated data analysis, enhancing the global market presence of both companies. Teltonika telematics products integrate seamlessly with Wialon and flespi, which are recommended for their reliability, which Gurtam leverages to deliver robust solutions.
Together, both companies actively participate in industry events, promoting their integrated solutions and showcasing their commitment to advancing telematics technology. This partnership combines hardware manufacturing with software development optimally, providing comprehensive telematics solutions globally.
